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Open the app, go to Profile, and tap Restore Purchases. This re-checks your Apple account for anything you've already paid for and unlocks it — no new charge. It usually fixes this instantly.

All purchases go through Apple, not us — so refunds are handled by Apple too. Go to reportaproblem.apple.com, sign in with the Apple ID you used to buy PocketDuty, and find the purchase.

No. Every unlock in PocketDuty is a one-time purchase — pay once, keep it forever. There's nothing to cancel and nothing that renews.

A study companion for UK private security licences and workplace First Aid certification — mock exams, a readable study guide, and progress tracking, all built around the real published SIA knowledge and skills specifications.

No. To get an SIA licence, you must complete your training through an SIA-approved training provider — you can't study alone and book the exam privately. PocketDuty is a companion to that training, not a substitute for it.

No — the real exam is worded differently. PocketDuty is built to help you understand each topic, not memorise specific phrasing, so you're genuinely ready no matter how a question is asked on the day.

No. PocketDuty is an independent study aid — not affiliated with, endorsed by, or produced by the Security Industry Authority. Content is written independently, based on the topics and structure of the SIA's official specifications published at gov.uk.

Yes. Everything stays on your device — there's no account, no sign-up, and nothing is uploaded anywhere.